FREE SHIPPING ON ORDERS OVER £100

Shipping & Policies


PROCESSING TIMES

All items have different processing times. Please check your item's product description for information on when it will be ready to ship. Some items are made to order and require longer before they can be shipped- this will be stated in the product description. 

You will have the opportunity to choose your shipping option at checkout.

UK SHIPPING:

Royal Mail 1st Class Recorded Delivery - Takes 1-3 working days to arrive once shipped, requires a signature on delivery and can be tracked online. Your tracking number can be found on your paypal transaction receipt once your item has shipped.

Special Delivery - Arrives the next working day after dispatch and requires a signature on delivery.

INTERNATIONAL SHIPPING:

 All international & EU orders are shipped via Royal Mail Tracked & Signed.

This service requires a signature on delivery and can be tracked online. Your tracking number can be found on your paypal transaction receipt once your item has shipped. In case of concern, please contact me.

International orders usually take between 5-9 working days to arrive, however due to your local customs or other complications with the postal service, this may take longer, so please allow up to 25 working days for your order to arrive.

INSURANCE

If you would like to purchase added postal insurance for your order, please contact me before placing your order. All orders are insured up to £50 with standard tracked postage. If your order has already been dispatched, no changes can be made.

DAMAGE & LOSS

Please understand that I cannot be held responsible for items lost or damaged in the post, however I will always do what I can to minimise this risk or help locate the item. Please contact me if you think your order has gone missing or has been damaged.

RETURNS

Please note that all custom & bespoke order sales are final, as they are handmade especially for you! This includes made-to-order items. 

Returns are accepted on ready-to-ship pieces bought from the shop within 14 days. Buyer is responsible for return shipping costs, and only once the item has been returned can the refund be issued. Original shipping charges will not be refunded.

Please note that there are no returns or refunds on sale or discounted items unless they are faulty. If you have a problem with your order, please contact me, I will always try to make things right for you. 

SIZING

If you are ordering a ring, it is your responsibility to send me the correct size. If you need help with sizing, please get in contact or pop into your local jewellery store to have your finger measured. I am happy to resize rings if the design allows it, but this may incur a small fee and the buyer is responsible for all shipping costs.

HALLMARKING

Rising Tides is a UK based company and as such, it is the law here to have any jewellery sold as Sterling Silver weighing over 7.78g hallmarked at an assay office. To keep costs to a minimum, I currently only hallmark jewellery that legally requires it (ie. if it weighs over 7.78g), meaning that your piece may or may not be hallmarked. If you would like to discuss the matter, please feel free to contact me.

SHOP UPDATES

Rising Tides is updated spontaneously. For more information on when my shop is updated and upcoming pieces, please follow my Instagram page @rising_tides. If you cannot see the item you want then I'm afraid it has sold. As a result, collections may sometimes appear a bit sparse leading up to an update. 

DELAYS

Please bear in mind that Rising Tides is a one-woman operation and this sometimes means that I miss emails or get delayed. I'm only human but I am trying my absolute best. I will always communicate on those rare occasions that there may be a delay with your order. If you have not received a reply from me please do resend your email or DM- ​between making, packing, shipping and all of the other things I do, sometimes things slip through.

CUSTOM ORDERS

Please contact me via email (risingtidesjewellery@gmail.com) or Instagram DM for custom orders and bespoke pieces. I love to make special ritual items as well as jewellery from meaningful crystals or stones. I can also be commissioned for  protection and fertility talismans. For more information pop me an email.

FREE GIFTS

Any free gifts advertised are subject to stock limitations.

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By purchasing from my shop you confirm that you have read and understand my shipping and shop policies. 

Thank you.

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